Question 1

How do I create an account?

Accepted Answer

Click the "Sign Up" button in the top navigation bar. Fill in your name, email address, and create a password. You'll receive a verification email - click the link to activate your account and start learning!

Question 2

Is registration free?

Accepted Answer

Yes! Creating an account is completely free. You only pay when you enroll in paid courses. Many free courses are also available.

Question 3

What are the system requirements?

Accepted Answer

You need a modern web browser (Chrome, Firefox, Safari, or Edge), a stable internet connection, and a valid email address. For video courses, we recommend at least 5 Mbps internet speed.

Question 4

How do I enroll in a course?

Accepted Answer

Browse the course catalog, click on a course to view details, then click "Enroll Now". For free courses, you'll be enrolled immediately. For paid courses, you'll be directed to secure checkout.

Question 5

Can I access courses on mobile devices?

Accepted Answer

Yes! Our platform is fully responsive and works on smartphones and tablets. You can learn anywhere, anytime.

Question 6

How long do I have access to a course?

Accepted Answer

Once enrolled, you have lifetime access to the course. You can learn at your own pace and review materials anytime.

Question 7

Can I preview a course before purchasing?

Accepted Answer

Many courses offer free preview lessons. Look for the "Preview" badge on specific lessons in the course curriculum.

Question 8

Do courses have deadlines?

Accepted Answer

No! All courses are self-paced. You can complete them according to your own schedule.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and digital wallets (Apple Pay, Google Pay). All payments are securely processed through Stripe.

Question 10

Are prices in USD or CAD?

Accepted Answer

All prices are in Canadian Dollars (CAD) unless otherwise specified.

Question 11

Is my payment information secure?

Accepted Answer

Absolutely. We use Stripe for payment processing, which is PCI-DSS compliant. We never store your credit card information on our servers.

Question 12

Will I receive a receipt?

Accepted Answer

Yes! You'll receive an email receipt immediately after purchase. You can also download receipts from your Payment History page.

Question 13

Do you offer payment plans?

Accepted Answer

Currently, all courses require one-time payment. We're exploring payment plan options for the future.

Question 14

How do I use a coupon code?

Accepted Answer

During checkout, enter your coupon code in the "Coupon Code" field and click "Apply". The discount will be reflected in your final price before payment.

Question 15

Why isn't my coupon code working?

Accepted Answer

Coupons may not work if: they've expired, they're not valid for the specific course, they've reached their usage limit, or you've already used them. Double-check the code for typos and verify it's valid for your course.

Question 16

Can I use multiple coupon codes?

Accepted Answer

Generally, only one coupon code can be used per purchase. The system will apply whichever gives you the best discount.

Question 17

Where can I find coupon codes?

Accepted Answer

Coupon codes are shared via email newsletters, social media, promotional campaigns, and special events. Follow us to stay updated on discounts!

Question 18

What is your refund policy?

Accepted Answer

You can request a refund within 14 days of purchase if you've completed less than 25% of the course. Refunds are processed through Stripe and returned to your original payment method within 5-7 business days.

Question 19

How do I request a refund?

Accepted Answer

Go to your Payment History, find the course purchase, click "Request Refund", provide a reason, and submit. Our team will review and respond within 2 business days.

Question 20

What happens to my course access after a refund?

Accepted Answer

Once a refund is approved and processed, you'll immediately lose access to the course and all its materials.

Question 21

Can I get a refund after 14 days?

Accepted Answer

Refunds after 14 days are evaluated on a case-by-case basis. Contact education@lastdoor.org with your situation and we'll do our best to help.

Question 22

How do I track my progress?

Accepted Answer

Your progress is automatically tracked as you complete lessons. View your progress percentage on your My Courses dashboard or within each course.

Question 23

What if I get stuck on a lesson?

Accepted Answer

Review the lesson materials, check downloadable resources, and if needed, contact the instructor or support at education@lastdoor.org for help.

Question 24

Can I take notes within the platform?

Accepted Answer

We recommend keeping notes in your preferred note-taking app. Each lesson stays accessible for you to reference alongside your notes.

Question 25

How many times can I retake a quiz?

Accepted Answer

Quiz retake policies vary by course. Check the quiz instructions for specific attempt limits. Most courses allow multiple attempts.

Question 26

What happens if I fail a quiz?

Accepted Answer

Don't worry! Most quizzes allow retakes. Review the material and try again. Your highest score is typically recorded.

Question 27

Will I receive a certificate?

Accepted Answer

Yes! Upon completing 100% of a course (including all required quizzes), you'll receive a certificate of completion.

Question 28

How do I download my certificate?

Accepted Answer

Go to "My Certificates" in your profile menu, or visit the completed course and click "Download Certificate". It's available as a PDF.

Question 29

Are certificates accredited?

Accepted Answer

Certificates demonstrate course completion and are issued by Last Door Recovery Society. Specific accreditation varies by course - check course details for information.

Question 30

Can employers verify my certificate?

Accepted Answer

Yes! Each certificate includes a unique verification code. Employers can verify authenticity on our platform using this code.

Question 31

How do I add my certificate to LinkedIn?

Accepted Answer

Download your certificate PDF and upload it to your LinkedIn profile under Licenses & Certifications. Include the course name, issuing organization (LDRS), and completion date.

Question 32

How do I change my password?

Accepted Answer

Go to Account Settings, click "Change Password", enter your current password and new password, then save. If you forgot your password, use the "Forgot Password" link on the login page.

Question 33

Can I change my email address?

Accepted Answer

Yes! Go to your Profile settings and update your email address. You'll need to verify the new email before it takes effect.

Question 34

How do I delete my account?

Accepted Answer

Contact education@lastdoor.org to request account deletion. Note that this is permanent and you'll lose access to all courses and certificates.

Question 35

Can I have multiple accounts?

Accepted Answer

Each person should have only one account. If you need to change your email or merge accounts, contact support.

Question 36

I can't log in. What should I do?

Accepted Answer

Double-check your email and password. Use "Forgot Password" if needed. Ensure your account is verified (check email for verification link). If issues continue, contact education@lastdoor.org.

Question 37

The website is running slowly. Why?

Accepted Answer

This could be due to your internet connection, browser cache, or temporary server load. Try clearing your cache, using a different browser, or accessing the site later. Contact us if it's consistently slow.

Question 38

I'm not receiving emails from the platform.

Accepted Answer

Check your spam/junk folder. Add education@lastdoor.org to your contacts. Verify your email address is correct in your profile settings. Contact support if you still don't receive emails.

Question 39

Is my personal information safe?

Accepted Answer

Yes. We use industry-standard encryption and security measures. Review our Privacy Policy for complete details on data protection.

Question 40

Do you offer group or organizational discounts?

Accepted Answer

Yes! Contact education@lastdoor.org for information about group enrollments, organizational licenses, and custom training programs.

Question 41

How do I contact support?

Accepted Answer

Email education@lastdoor.org with your question or issue. Include your account email, a detailed description, and any relevant screenshots. We typically respond within 1-2 business days.

Frequently Asked Questions

Filter by category:

Still have questions?

Privacy Policy

Terms of Service

Refund Policy