Privacy Policy

This Privacy Policy explains how The Last Door Recovery Society collects, uses, and protects your personal information when you use the LDRS Continuing Education. By creating an account or purchasing a course you acknowledge this policy.

1. Information We Collect

Account Data: name, email, password (hashed), role, and contact preferences.

Professional Data: organization, job title, industry, years of experience, and any profile information you choose to provide.

Payment Data: billing address and transaction records processed securely through Stripe. We do not store raw payment card numbers.

Usage Data: course progress, quiz results, device/browser metadata, and interaction analytics to improve learning experiences.

2. How We Use Your Information

To deliver courses, track progress, issue certificates, and provide learner support.

To process payments, manage subscriptions, and handle refunds through Stripe.

To send transactional communications (enrollment confirmations, receipts, password resets).

With your consent, to send marketing updates about new courses or promotions.

3. Legal Basis for Processing

Contract: providing access to purchased courses and related services.

Legitimate Interest: maintaining platform security, preventing abuse, and improving product experience.

Consent: optional marketing communications, analytics beyond operational requirements.

4. How We Share Information

Service Providers: payment processing (Stripe) and email delivery (AWS SES).

Instructors: limited access to learner progress for courses you enroll in.

Compliance: disclosures required by law, regulation, or legal processes.

5. Data Retention

We retain account and course records while your account is active or as needed to comply with legal obligations.

You may request deletion of your account; some records (such as invoices) may be retained for compliance.

6. Your Rights

Access and update your profile information at any time.

Request a copy of your data or ask us to delete it (subject to legal requirements).

Opt out of marketing communications by updating preferences or using the unsubscribe link.

7. Security

We employ encryption, access controls, and regular security reviews to protect your information.

No system is completely secure; please notify us immediately of suspected unauthorized account activity.

8. International Users

The LDRS Continuing Education is operated from British Columbia, Canada. By using the platform you consent to the transfer and processing of your data in Canada and the United States.

9. Contact

For privacy questions or data requests, contact education@lastdoor.org.

To exercise your privacy rights or ask questions, please reach out to education@lastdoor.org.